Category Archives: Corporate Culture
Keep Calm and Carry On
One of my favorite quotes is from a British poster from World War II. My business partner, Corey, bought me the poster and it proudly hangs in my office. "Keep Calm and Carry On" was the message that Winston Churchill
Turning Customers into Advocates
Image via CrunchBase There are a lot of good companies, maybe even great companies with crappy customer service. But good customer service can help make a crappy company a good one. Years ago, I heard stories about Nordstroms wonderful customer
Building Your Team
One of the best examples of great advice in “Good to Great“ that is almost impossible to follow in a “Crappy to Good” business is the advice to get the right people on the bus and the wrong people off
