Tag Archives: Customer service

“Trust is the New Competitive Advantage”

April 08, 2009   Christian Faulconer   1 Comment

I just read this article at HarvardBusiness.org and loved it. This is my favorite quote: Small is the new big. Sustainable is the new growth. Trust is the new competitive advantage. Small businesses do have a great competitive advantage over

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Turning Customers into Advocates

April 07, 2009   Christian Faulconer   1 Comment

Image via CrunchBase There are a lot of good companies, maybe even great companies with crappy customer service. But good customer service can help make a crappy company a good one. Years ago, I heard stories about Nordstroms wonderful customer

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